I upload my test results from the Pro Logger but the Downloader running on the PC receives no data.
A:
The most probable cause is the incorrect setup of the Communications Port in the Downloader Software. When the Pro Logger is connected to the PC via a USB port, the PC will allocate a Comms Port to the connection. This port will only be available while the PC and the Pro Logger are connected. If you are not sure what port number has been allocated then use the PC’s Device Manager to look at what Com & LPT Ports are available under Ports (Com & LPT).
If you suspect the port is not there or there is a yellow Question Mark against a Comms Ports or Universal Serial Controller Folder then see the next FAQ regarding the installation of the Pro Logger’s USB Port’s Software.
Q:
I can’t see the Comm Port when I try to connect the STC via the STC Downloader Software.
A:
The USB driver for the USB to Serial Comms Port has not loaded correctly. The USB Driver will have to be updated via the Device Manager. If you have the latest CD supplied with the STC Pro Logger II (Version 2.3 or above), then the drivers are on the CD. If you don’t have this CD then go to the TRIO Smartcal Website and download them here. Note: Drivers downloaded from the website will need to be unzipped before they can be installed.
To open the Device Manager: right click on My Computer, go to the Hardware Tab then Click on Device Manager (Alternatively open the Device Manager via Control Panel). There should be a question mark over one of the devices. Right click on this and choose Update Driver; follow the wizard from this point remembering to choose Browse to the driver and don’t let the wizard search for it. The driver will be on the CD if you have it or in the folder were you have unzipped the downloaded files from TRIO’s website.
After the driver is successfully installed and the Comms Port setting in the Setup Tab of the Downloader Software is refreshed, you will be able to select the correct port to communicate to the STC Pro Logger II.
If problems persist with loading the driver or you find that you do not have the correct permissions to access above PC locations please your IT Manager
Q:
Can I test appliances operating on mains voltages other than 240V?
A:
Any appliance (no matter what its normal supply voltage) can be Insulation Tested using the SafeTcheck however, these same appliances must not be Leakage (or Run) Tested. Leakage Testing with the SafeTcheck will apply an incorrect mains voltage of 240V AC to the appliance.
Q:
I can’t find the user Manuals for the Downloader and the STC Pro Logger II
A:
The manuals are bundled with the Downloader Software. Once loaded on your PC, go to the Help Menu for the Downloader; all manuals are accessible from there.
Q:
How do I get Frequency of Test (FoT) into my recorded results?
A:
The STC Downloader makes it possible to add the Frequency of Test (FoT) in months to each appliance tested and logged with the STC Pro Logger II. The FoT is used, together with the recorded test Date, to calculate the Next Due Test Date.
To add the FoT to an appliance’s test results, one of the three codes FoTx, FoTNx & FoTD must be imbedded into the STC Pro Logger’s Comment Field:
FoTx will set the current appliance’s FoT to x months (x maybe an integer between 0 and 999);
FoTD will set the FoT for the appliance to the default time in months as entered in the Downloader’s Setup Panel. The default values will be inserted for this appliance and all that follow until another FoTx or FoTNx code is encountered. The default value may be different for Class I & Class II appliances; and
FoTNx will set all the following appliance’s FoT to x months until the next FoTD or FoTx is encountered.
Examples:
FoT3 anywhere in the comment field will be interpreted as a 3 month period for the Frequency of Test. The code FoT3 will be stripped out by the Downloader software, 3 months will added to the FoT column, the Next Due Date will be calculated and the code FoT3 will be added to the FoT Code Column. This will be the case for this appliance only.
FoTN6 anywhere in the comment field will be interpreted as a 6 month period for the Frequency of Test. The code FoTN6 will be stripped out by the Downloader software, 6 months will added to the FoT column, the Next Due Date will be calculated and the code FoTN6 will be added to the FoT Code Column. This will be the case for this appliance and all that follow until another FoTx, FoTNx or FoTD code is encountered.
Where no FoT code is used in a comment field and there has been no FoTNx preceding it, the default values will be used for that Appliance’s Frequency of Test.
Any of the FoT codes may be used in conjunction with a Comment* e.g. the comment “MovedFoT3” will return a comment “Moved”. In this case the code FoT3 will be stripped out by the Downloader software, 3 months will added to the FoT column, the Next Due Date will be calculated and the code FoT3 will be added to the FoT Code Column. This will be the case for this appliance only.
*If using the Scanner with auto return to enter FoT codes an accompanying comment must be typed first using the keyboard
